FAQ's

SHIPPING?
Information on shipping can be found here

HOW CAN I PAY?
This Shopify website accepts Visa, Mastercard, American Express and Paypal.

WHAT TAXES APPLY TO MY ORDER?
All sales in Canada are subject to 5% GST and all sales in British Columba are subject to 5% GST and 7% PST.

WHERE ARE YOUR PRODUCTS MADE?
Each piece, from the most popular to the limited edition designs, is crafted in Vancouver, Canada.

HOW DO I RETURN MY PURCHASE?
Information on returns can be found here

DOES IT SAY WHAT PRODUCT I PURCHASED ON THE PACKAGE?
No. For customs purposes all packages are simply marked as “stainless steel costume jewelry” to avoid any issues.

WHAT CURRENCY AM I SHOPPING IN ON THIS WEBSITE?
The default currency of this website is USD however it may be changed by clicking ‘USD’ and selecting your local currency.

AUTHENTICITY
Aroha Silhouettes jewelry is exclusively available online at arohasilhouettes.com and etsy.com/ca/shop/arohasilhouettes. Shop cautiously, and be wary of cheap counterfeit and knock-off Aroha Silhouettes jewelry that you might encounter in other online stores.

CAN YOU GIFT WRAP MY ORDER AND INCLUDE A NOTE?
If your order is intended as a meaningful gift, check the "please gift wrap" box at checkout to add gift wrapping free of charge! You can also create a personal message that will be hand-written and included.

HOW DO I CARE FOR MY JEWELRY?
Hairspray, perfume, sunblock, cosmetics and jewelry are not a good mix. Do your best to try and minimize the contact that these products have with your piece. It is also recommended that you avoid wearing your Aroha Silhouettes jewelry while bathing in hot tubs, swimming or showering.

HOW DO I CLEAN MY JEWELRY?
Clean with a damp cloth followed by a soft dry cloth. Ensure the piece is completely dry before storing.

CAN YOU MAKE ME A CUSTOM MOLECULE PIECE?
Sorry, I am no longer able to create one off custom pieces.

WHY DON’T YOU SHIP TO MY COUNTRY?
Unfortunately I can not ship to all countries. For shipping to countries that are unavailable at checkout I recommend myus.com for safe, reliable delivery.

CAN I PURCHASE FROM A PHYSICAL STORE?
Sorry, Aroha Silhouettes is exclusively an online store.