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CUSTOMER SERVICE

Customer Account

By creating an account with Aroha Silhouettes you can access your order history, re-order products and save multiple address to use during checkout. You can access your account or sign up for an account here.

 

Shipping

Standard shipping for all orders around the world is a flat rate of $5. Orders are usually shipped within two business days via Canada Post.

Estimated delivery times (excluding December):
Canada - 3–10 business days
United States – 4–15 business days
International – 6–15 business days

Please note that these delivery times are estimates only. Unfortunately things like customs clearance and holidays can cause shipping delays that I can't control (even though I wish I could!). Russian customers can expect to wait up to three months for delivery via standard shipping. 

If you would like expedited shipping on your order or have any other special shipping requests just fill out the contact form or send through an email and I’ll do my best to make it happen. Please note that Aroha Silhouettes will not responsible for customs fees or taxes upon arrival of your order.

Order tracking and express post is available on all Aroha Silhouettes products for an extra fee. Please specify this in the instructions from buyer section in PayPal upon checkout and a revised invoice will be sent through.

 

Returns

If for any reason you’re unhappy with your purchase please contact Aroha Silhouettes straight away and I can get onto fixing whatever your problem is.

Contact must be made before a return and no returns will be accepted without prior authorization. Returns must be made within two weeks of purchase and the return must be in new condition and must not be worn or damaged in any way. If the fault lies with Aroha Silhouettes a refund will be issued. Original shipping and handling charges are not refundable.

All custom Molecular Addictions Necklaces and other custom designs are not refunable.

 

Pricing

All Aroha Silhouettes prices are in US Dollars. Purchases shipped to British Columbia, Canada will have an additional 7% PST added to your order upon checkout.

Aroha Silhouettes gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You don’t actually need to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

Privacy

Aroha Silhouettes respects your privacy and is committed to keeping your personal information confidential at all times. You can be sure that your address, email and order information is kept private.

 

Image Use

You’re welcome to use images from this site to feature Aroha Silhouettes on your own blog or website. Just make sure you be nice and include a link that refers back to arohasilhouettes.com and let me know so I can check it out! High resolution images are also available upon request for print features.

 

Anything Else?

Feel free to contact Aroha Silhouettes anytime and I’ll get back to you as soon as possible!

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