FAQ's

HOW MUCH IS SHIPPING AND HOW LONG WILL IT TAKE?
Please click here for information on shipping.

HOW CAN I PAY?
This website accepts Visa, Mastercard, American Express and Paypal.

WHAT TAXES APPLY TO MY ORDER?
All sales in Canada are subject to 5% GST and all sales in British Columba are subject to 5% GST and 7% PST.

WHERE ARE YOUR PRODUCTS MADE?
Aroha Silhouettes jewelry is made in Vancouver, Canada.

HOW DO I RETURN MY PURCHASE?
Please click here for information on returns.

DOES IT SAY WHAT PRODUCT I PURCHASED ON THE PACKAGE?
No. For customs purposes all packages are simply marked as “stainless steel costume jewelry” to avoid any issues.

WHAT CURRENCY AM I SHOPPING IN ON THIS WEBSITE?
The default currency of this website is USD however it may be changed by clicking ‘USD’ and selecting your local currency.

CAN YOU GIFT WRAP MY ORDER AND INCLUDE A NOTE?
Of course! If you’re sending your purchase to someone as a gift tick the gift wrap box at checkout and, if you like, write a personal message that you would like included.

CAN I GET A LONGER/SHORTER CHAIN ON A NECKLACE?
Definitely! Simply add a note when you checkout saying what length chain you would like. There is no extra charge for this.

DO YOU REPAIR YOUR JEWELRY?
Aroha Silhouettes jewelry is made to last and we are happy to repair and refresh your pieces. Please get in touch to discuss.

DO YOU SELL WHOLESALE?
If you’re interested in placing a wholesale order get in touch with the details of your store. Please be aware that there is a minimum first order of $500.

HOW DO I CARE FOR MY JEWELRY?
Hairspray, perfume, sunblock, cosmetics and jewelry are not a good mix. Do your best to try and minimize the contact that these products have with your piece. It is also recommended that you avoid wearing your Aroha Silhouettes jewelry while bathing in hot tubs, swimming or showering.

HOW DO I CLEAN MY JEWELRY?
Clean with a damp cloth followed by a soft dry cloth. Ensure the piece is completely dry before storing.

CAN I FEATURE YOUR PRODUCTS ON MY WEBSITE?
Yes. Just be sure not to crop, edit or remove watermarks from the images and always link back to this website. Images must not be used for commercial purposes. 

CAN YOU MAKE ME A CUSTOM MOLECULE PIECE?
Sorry, I am no longer able to create one off custom pieces.

WHY DON’T YOU SHIP TO MY COUNTRY?
Unfortunately we can not ship to all countries. For shipping to countries that are unavailable at checkout we recommend myus.com for safe, reliable delivery.

CAN I PURCHASE FROM A PHYSICAL STORE?
Sorry, Aroha Silhouettes is exclusively an online store.