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CUSTOMER SERVICE

Shipping

All items come packaged in a sleek Aroha Silhouettes gift box and are shipped out within 1-2 business days via Canada Post. 

Standard untracked shipping is the most affordable delivery option and is available for orders to all countries. Once your order goes through customs in your country it is passed over to your local postal system for delivery. Estimated delivery times are as follows:

Canada – 3–10 business days ($4)

United States – 4–15 business days ($4)

International – 6–15 business days ($6)

Please note that these delivery times are estimates. Unfortunately things like customs clearance and holidays can cause shipping delays that I can't control, even though I wish I could! Import duties, taxes and charges are not included in the item price or shipping charges.

Expedited and tracked shipping is also available at checkout. If you need your order by a specific date please get in touch and I’ll do my best to help! 

 

Customer Account

By creating an account with Aroha Silhouettes you can access your order history, re-order products and save multiple address to use during checkout. You can access your account or sign up for an account here.

 

Returns

If for any reason you’re unhappy with your purchase please contact Aroha Silhouettes straight away. Contact must be made before a return and no returns will be accepted without prior authorization. Returns must be made within 30 days of purchase and the return must not be worn or damaged in any way. Shipping costs are non-refundable and you are responsible for return shipping costs, unless I’ve made a mistake with your order or there is a defect in the product. 

All custom Molecular Addictions Necklaces and other custom designs are not refundable.

 

Pricing

All Aroha Silhouettes prices are in US Dollars. Aroha Silhouettes gladly accepts Visa, MasterCard, American Express, Discover (PayPal only), or regular bank account payments through PayPal and Stripe.

 

Privacy

Aroha Silhouettes respects your privacy and is committed to keeping your personal information confidential at all times. You can be sure that your address, email and order information is kept private.

 

Image Use

You’re welcome to use images from this site to feature Aroha Silhouettes on your own blog or website. Just make sure to include a link that refers back to arohasilhouettes.com and let me know so I can check it out! High resolution images are also available upon request for print features.

 

Anything Else?

Feel free to contact Aroha Silhouettes anytime and I’ll get back to you as soon as possible!

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